Issues List

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Active Issues

ID Title Opened Updated Description Priority Status Status Detail Action
2 Ceiling in 4th Bedroom 2026-01-08 2026-01-17 Ceiling has a crease visible at the transition from cathedral to flat 2 Resolution Pending Advised Jeff - Jan 08 To be remediated during paint/drywall Edit
26 Portajohn 2025-12-16 2026-01-12 Picked up by East TN Portables on 16Dec, advised Hal via text. Advised Jeff on his initial visit to the site. 3 Resolution Pending Still none on site, and we've had trim crew as well as tile crew here with no provisions other than to "use the woods" Advised Brett on 09Feb Jeff confirmed it's getting handled on 10Feb Edit
4 Second Bath Outlet 2026-01-08 2026-01-17 Outlet over right basin will be blocking/blocked by mirror, needs to be moved to right 3 Resolved Advised Jeff - Jan 08 Resolved Feb11, drywall needs to be patched by paint crew Edit
3 Stove vent electrical 2026-01-08 2026-01-17 Electric outlet for stove vent is not connected to a breaker 3 Resolution Pending Advised Jeff - Jan 08 Edit
7 Rock Order 2026-01-17 2026-01-17 Custom order from Centurian: Sillohuette Catalina 3 Installation Pending Advised Shelby and Hal of rock selection on November 13 -- Centurion Rock, Silhouette - Catalina which has a longer lead time Order confirmed by Jeff Delivered 07Feb Edit
11 Microwave circuit 2026-01-17 2026-01-17 Microwave circuit was not installed to island location 3 Resolution Pending Circuit rerouted to junction box behind leftmost cabinet, and whip installed thru floor chase. Electrician will need to splice and wire outlet Edit
15 Water 2026-01-17 2026-01-17 Water installation 3 Installation Pending Advised Hal on Dec 28 that supply line is buried and ready for plumber to connect. Shut-off valve in vault located 30-40 feet off front porch (shop side) Edit
17 Bath Tile 2026-01-17 2026-01-31 Upgraded tile for master and second bathroom including tile floor in master shower 3 Installed Material staged on back porch (tile) Material list for installation received Jan 08 Installation scheduled - 31Jan Edit
18 Kitchen Backsplash 2026-01-17 2026-01-17 Upgraded backsplash for kitchen 3 Installed Material staged on back porch Installation scheduled - 31Jan Edit
19 Electric Supply Riser 2026-01-17 2026-01-17 Riser at the external house disconnect is Sch 40, but Sch 80 is required from ground to 5ft per local electrician. 3 Installation Pending This has not failed inspection yet, but could hold up final electrical inspection if the local inspector flags it as an issue. Edit
20 Lighting over sink 2026-01-17 2026-01-17 No hole or outlet for oversink light 3 Installation Pending Per Hal, this will be done after sink installation Edit
21 Lighting over island 2026-01-17 2026-01-17 Holes for pendant lights are not cut 3 Installation Pending Per Hal, this will be done after island is installed Edit
22 Damage - Stove Hood 2026-01-17 2026-01-17 Lower corner of stove vent has damaged wood due to handling 3 Resolution Pending Reported to Jeff, to be addressed on punchlist Edit
23 Damage - Kitchen Cabinet 2026-01-17 2026-01-17 Lower corner on cabinet closest to refrigerator has damage 3 Resolution Pending Reported to Jeff, will be addressed on punchlist Edit
28 Sink Light Switch 2026-01-21 2026-01-21 No light switch by sink for for light over sink 3 Installation Pending Pending resolution, advised Jeff on 21Jan 12Feb discovered that switch was installed but drywalled and tiled over.... Tile crews exposed box for electricians Edit
51 Buy Land 2026-02-10 2026-02-10 Looking in Cumberland County near Crossvile 3 New Met with realtor Edit
53 Find Financing 2026-02-10 2026-02-10 Get financing for construction 3 New Met with John Baugh at Bell Bank Edit
54 Get Estimates 2026-02-10 2026-02-10 Find builders and get quotes 3 New Contacted QBS and Elite Edit
55 Clear Land 2026-02-10 2026-02-10 Find land clearing services 3 New Edit
56 Get Septic 2026-02-10 2026-02-10 3 New Edit
57 Get Water 2026-02-10 2026-02-10 3 New Edit
58 Get Electricity 2026-02-10 2026-02-10 3 New Edit
59 Driveway 2026-02-10 2026-02-10 Rock driveway, 400 ft from county road 3 New Edit
64 2026-02-11 2026-02-11 3 New Edit
65 2026-02-11 2026-02-11 3 New Edit
66 2026-02-11 2026-02-11 3 New Edit
67 2026-02-11 2026-02-11 3 New Edit
73 2026-02-11 2026-02-11 3 New Edit
1 Stove vent opening 2026-01-08 2026-01-21 Vent is about 12" off center and visible when vent hood cabinetry is in place 4 Resolution Pending Advised Jeff - Jan 08 Jeff adjusted location and left open for drywall crew to address - 21Jan Edit
24 Disposal Switch 2026-01-21 2026-01-21 No provision for a garbage disposal switch near kitchen sink 4 Installation Pending Advised Hal, said he would pass along to electrician. Outlet already provided under sink, so this just needs the outlet to be wired into a switch. 12Feb identified that switch was provided but drywalled and tiled over. Tile crew exposed box for electricians. Edit
Closed Issues
8 T&G Installation Installation of tongue and groove ceiling Installed Wood prepared by customer and staged in shop Advised Jan 18 by installer that drywall should not have been installed where T&G was going, and that electrician would need to drop existing boxes. Installation scheduled - 30Jan Half done as of 31Jan Completed 02Feb. Edit
5 Chimney Leak into Attic Leak identified at base of chimney and roofline Resolved Identified to Hal in November Observed wet insulation on Jan 05 (chimney installer) Not observed by STM personnel on Jan 08 Not observed by Jeff on Jan 15 Edit
6 Flooring Incorrect floor color was substituted without customer consent Closed Advised Hal on Dec 27 that material didn't match expectations or description from selection sheet Advised by Hal on Dec 29 that product we selected was discontinued and substituted without notice/consent Escalated to Derek by Hal, and agreed that material was to be consolidated from remaining stock at Hayden, Summertown, and Morristown. Old floor removed 18Jan New floor 800sf installed 18Jan Remaining floor completed 23Jan Edit
12 Countertops - Kitchen Wrong material delivered Closed Correct material installed on 05 Jan, incorrect sent for pantry, however specification sheet did not have any mention of the pantry or laundry. Accepted incorrect material to avoid further delay Edit
16 Attic decking Attic deck by HVAC was not completed with two 4x8 sheets Resolved Advised by Shelby on Oct 13 that two sheets should have been provisioned for the mechanical space. HVAC installers used a large scrap to position the HVAC equipment, but no decking is available for safe access to inspect or perform maintenance. Closed Jan 14 as this isn't contractual. Edit
27 Kitchen Counter Counter between stove and refrigerator was not glued down to cabinet, and was able to be lifted up with no effort Closed Tile contractor discovered countertop was unsecured, and used some of their own material to secure it to the cabinetry Edit
61 Buying some land Need to find land Resolved Closed on 4 acres Edit
62 Choose lender Find someone willing to loan us money for construction Resolved Approved by Bell Bank Edit
74 Choose builder Evaluate builders Resolved Checked with QBS and STM formpricing and timeline estimates Edit


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